Return and Refund Policy

We strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, our Return and Refund Policy outlines the circumstances in which items may be returned, exchanged, refunded, or issued with store credit.

Eligibility for Returns and Exchanges

Return and exchange eligibility depends on the type of item purchased:

Clearance Items:
All clearance purchases are final. Clearance items cannot be returned or exchanged unless the item is deemed faulty on arrival.

Sale Items:
Sale items may be exchanged for a different size or colour, subject to availability. Sale items cannot be returned for a refund or store credit unless the item is deemed faulty on arrival.

Full-Priced Items:
Full-priced items may be returned within 14 days of purchase for an exchange, refund, or store credit, subject to the conditions outlined below.

Gift Cards:
Gift cards are non-returnable and non-refundable.

Condition of Items

To be eligible for a return or exchange, items must be unused, free from marks, have all original tags attached, and be returned in their original packaging.

Items returned in a condition that does not meet these requirements may be rejected and returned to the customer.

This condition requirement does not affect any rights you may have in relation to faulty items.

Return Process

Customers must submit a return or exchange request through our return portal using their original order number.

The Sweaty Betty team will review the request and will either approve or decline it or contact the customer if further information is required.

Customers whose returns or exchanges are approved will receive a return shipping label and instructions for arranging a collection with DHL.

Once the returned order arrives at our warehouse, our team will inspect the item. If the item meets the applicable return or exchange requirements, we will process the approved exchange, refund, or store credit.

Refund Method

Where a refund is approved, it will be processed to the original payment method.

Refunds will generally be processed within 10 business days. Depending on your financial institution, additional time may be required for the refund to appear on your statement.

Original shipping costs are non-refundable.

Clearance items and sale items are not eligible for refunds unless deemed faulty on arrival.

Exchange Policy

For eligible items, exchanges are processed in a similar manner to returns.

When submitting your request through the return portal, please indicate that you would prefer an exchange and specify the requested replacement item.

Sale items may only be exchanged for a different size or colour, subject to availability.

Full-priced items may be exchanged within the applicable 14-day return period, subject to availability.

Clearance items cannot be exchanged unless deemed faulty on arrival.

Approved exchanges will be shipped once your returned item has been received and processed.

If you would like to receive a replacement item sooner, we recommend placing a new order and, where your original purchase is eligible, requesting a refund or store credit for the returned item.

Shipping Costs

Return shipping for approved returns and exchanges is free.

Original shipping costs are non-refundable.

Processing Time

Returns and exchanges are generally processed within 5 business days of receiving the returned item at our warehouse.

Approved refunds may take up to 10 business days to appear on your statement after being processed.

Exceptions and Special Cases

During holiday periods and other high-volume periods, it may take longer than the timeframes stated above to approve and process returns, exchanges, and refunds.

If, for any reason, you have been unable to return an eligible full-priced item within the 14-day return period, please contact our Customer Service team for assistance.

Clearance items are final sale and are not eligible for return or exchange unless deemed faulty on arrival.

Sale items cannot be returned unless deemed faulty on arrival but may be exchanged for a different size or colour, subject to availability.

Nothing in this policy is intended to exclude or limit any rights or remedies available to customers under applicable consumer law in relation to faulty, defective, or otherwise non-compliant products.

Expected Levels of Returns

We monitor the frequency of returns by individual customers to help ensure the fair use of our return policy.

Customers who return an excessive number of orders may be subject to a reasonable handling fee or may have their ability to make future returns limited, where permitted by applicable law.

We will contact you if we consider your return frequency to be excessive before applying any such restrictions or fees.

Changes to This Policy

Please check this policy regularly. We reserve the right to update or amend this Return and Refund Policy at any time.

Any changes will apply in accordance with applicable consumer laws.

Contact Details

Sweaty Betty AU
hello@sweatybetty.com.au